Corpusfishing.com

bd0202 · Posted: Wed Dec 11, 2019 11:22 pm Post subject:

People occasionally hire sub-par employees, this time of year is extra stressful on retail, I could come up with lots of excuses. Don't know if the person your wife and son encountered truly was a 35 year vet or not, hard to tell being you apparently weren't there. But this board is almost purely loyal to Roy's, and as Tyler already said, the issue is already being addressed. Sorry they had a bad experience, but honestly complaining to us about it is the equivalent of complaining to a wall. We have 1000s of positive experiences with them on this board and sponsorship, and 1 bad experience out of 1000s is going to garner this type of reaction.

Typically they don't even sell bad products, but I don't want to accuse your son of misuse of rod, so to speak. Saltwater takes a heavy toll on all that enters it, and that's all we truly have to go by. Regardless of the 'experience' of CS y'all faced at Roy's, I agree: this needs to be addressed with the manufacturer, not the retail store - especially after 5 uses.

If I may share my personal experience with Roy's: I went in there to find a decent surf rod and reel combo. Jeff approached me, not me to him, about what I was looking for. Jeff, as I found out later is a member of this board and a part time PI guide as well - set me up with a Dolphin Tica 10' rod. When I asked about the reel, he asked me what I already had. He told me my 6000 Penn Pursuit II would be perfect for this rod, and to this day I use this rig as my primary surf rod. He could have easily upsold me to a more fancy reel, but he didn't - so I bought the rod alone along with a few surf weights. That, to me, just isn't customer service, but it's expertise. They have it at Roy's.

Maybe the fella your son and wife encountered was just upset over the holiday crowds, was new and untrained - cold be several reasons - but I'm just asking you and your family, as a supporter of this board and Roy's (and yes, I think they're a bit overpriced now - here come the haters) you give them another chance. Remember, Black Friday - Christmas Eve is the hardest hit on retail. Stress may have been a factor here - not an excuse for good CS, but I'm just saying - give them another chance.
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All things will pass. Have a Blessed day.

hoopsandhooks · Posted: Thu Dec 12, 2019 7:54 am Post subject:

I have shown this thread to my wife and son. First as I said in the beginning of this Roys is his favorite store. He even told my wife who had never been what a great place it was as they were getting out of the car. I also stated that most of my fishing equipment came from there. If I had stopped there everyone would have agreed with me and this would have been a nice happy thread. Instead I posted that when they took a rod back they were told by the manager working there that in his 35 years he had never seen that. They took it as basically him calling them liars. All that was wrong with the pole is that the rubber piece on the bottom came off. The amount of times in this thread that I have been told by people that were not there what happened is truly amazing. I also find it very ironic that i posted something about someone getting treated rudely and have received the treatment i have in this thread. My whole point in all of this is its not ok to be rude to people.

Central Scrutinizer · Posted: Thu Dec 12, 2019 9:01 am Post subject:

rodandroll · Posted: Thu Dec 12, 2019 12:22 pm Post subject:

Wow, this cabin fever I'm seeing is a bittch.

I have shopped at Roy's and my comments are not directed at Roy's, but rather retail business as a whole.

Whatever happened to "the customer is always right"? Apparently it is now history.

I see a lot of retail businesses that are happy to represent a manufacturer and sell the product, but after they get their money they hide from the issue and try to push every problem in the manufacturers direction. If they are going to represent the manufacturer in selling the product and make a profit, then they should try to help their customer. The customer is theirs, not the manufacturers. They are the ones that need the customer to come back and buy from them in the future, not vice versa. The customer can buy the same product from many locations.

I'm not saying they need to directly deal with the problem or replace the item, but why can't the retailer tell the customer that the warranty is the manufacturers and they will help the customer get satisfaction on the issue. All it would take from the retailer would be a phone call or 2 to help resolve the issue and my bet is that they would have a happy customer that would come back in the future.

If I owned a small business this is exactly what I would do.
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Now that food has replaced my sex life I can't even get into my own pants!!!!!!!!

Even duct tape can't fix stupid ... but it can muffle the sound!!!

TheRealLagunatic · Posted: Thu Dec 12, 2019 9:13 pm Post subject:

OMG i need to go to my safe space (the deep gut just south of pita) she be full of nice specs for 2 days (and no angry humans) Laughing

Tyler · Site Admin Joined: 06 Mar 2006 Posts: 12865

hickroots07 · Posted: Fri Dec 13, 2019 10:07 am Post subject:

ratherbefishing · Posted: Fri Dec 13, 2019 11:03 am Post subject:

I would like to report a hijacking...
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hoopsandhooks · Posted: Fri Dec 13, 2019 12:17 pm Post subject:

We have been wading in Copano bay on shell and mud doing really well on the fish for the last few weeks.

Bigrock · Posted: Fri Dec 13, 2019 5:03 pm Post subject:

bd0202 · Posted: Sat Dec 14, 2019 4:37 pm Post subject:

bd0202 · Posted: Sat Dec 14, 2019 4:38 pm Post subject:

bd0202 · Posted: Sat Dec 14, 2019 4:47 pm Post subject:

rodandroll · Posted: Sat Dec 14, 2019 11:06 pm Post subject:

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Now that food has replaced my sex life I can't even get into my own pants!!!!!!!!

Even duct tape can't fix stupid ... but it can muffle the sound!!!